Question 1

What is the best way to reach you?

Accepted Answer

The fastest way to reach us is by sending a message through your booking platform. Phone calls and emails may be delayed. If you need to reach us directly, feel free to call or text +1 (628) 333-3447.

Question 2

Can I have an early check-in?

Accepted Answer

The earliest check-in we can accommodate is 3 PM. There is a $50 rush early check-in fee for every hour before 3 PM, available on a case-by-case basis and not guaranteed. If you book directly through our website, we offer a courtesy 2 PM check-in.

Question 3

What items are your units stocked with?

Accepted Answer

All homes come standard with toilet paper, paper towels, trash bags, all-purpose cleaner, dish soap, dish sponges, dishwasher pods, laundry pods, body wash, shampoo, bath towels, washcloths, bed linens, pillows, silverware, plates, cups/glassware, pots & pans, cooking utensils, mixing/salad bowls, coffee machine, toaster, and microwave.

Question 4

Why do you need my ID? When do I submit it?

Accepted Answer

Our priority is ensuring a safe and enjoyable experience for all guests. We verify identity to minimize the risk of property damage, disruptive behavior, and unauthorized parties. You will be asked to upload your ID as part of our verification process.

Question 5

Can I receive mail or packages during my stay?

Accepted Answer

We discourage direct delivery to the property. We recommend using a nearby pickup/drop-off location to guarantee receipt of your mail or packages.

Question 6

What areas are recorded by security cameras, and what does the noise sensor do?

Accepted Answer

Cameras only capture exterior areas. No areas inside the unit are recorded. The noise sensor does not record conversations. It only alerts us if noise levels become too high.

Question 7

When can I get the exact address?

Accepted Answer

The exact address of the unit will be disclosed 8 hours before your check-in time.

Question 8

What is the cancellation policy?

Accepted Answer

The cancellation policy is displayed on the listing site during the reservation process and after the reservation has been placed.

Question 9

Are pets allowed?

Accepted Answer

We do not allow pets in our units. The only exceptions are service animals with proper documentation.

Question 10

Do you offer long-term rentals?

Accepted Answer

Yes, we do. You can check availability via the calendar on your preferred booking site.

Question 11

How do I check in?

Accepted Answer

All of our units have a self-check-in process. Simply follow the instructions in your guidebook.

Question 12

When will I receive check-in instructions?

Accepted Answer

Check-in instructions will be available 8 hours before your check-in time.

Question 13

Can I host a party or event?

Accepted Answer

Unfortunately, we do not allow any parties or events in our units. Thank you for your understanding.

Question 14

When will my security deposit hold be released?

Accepted Answer

The security deposit hold is released immediately after checkout. It may take 7-10 business days to appear back on your statement depending on your bank.

Question 15

Do you offer a discount?

Accepted Answer

Yes! If you book directly through our website, use code REBOOKMGM at checkout for a discount.

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